Our 14-Day Guarantee
We want you to be completely confident when purchasing our digital frameworks, templates, and guides. If you invest in an Imara digital product, review the materials, and find that it does not provide actionable clarity for your situation, we will issue a full refund within 14 days of purchase.
How to Request a Refund
To request a refund, follow these simple steps:
- Send an email to contact@imara.example within 14 calendar days of your purchase date.
- Use the subject line:
Refund Request - [Product Name] - [Order Number]. - Include the email address used at checkout and your order receipt number.
- Tell us in 1 or 2 sentences why the product wasn't a fit. We don't interrogate or hassle you; this simply helps us refine future editions.
Processing Times
Once received, your refund will be initiated within 2 business days via our external checkout platform. Depending on your bank or credit card provider, funds typically reflect in your account within 3 to 7 business days.
Fair Use & Abuse Prevention
Because digital files cannot be physically returned, this refund policy is meant to protect genuine customers who found the content misaligned with their needs. We reserve the right to decline refund requests from accounts exhibiting serial purchase-and-refund patterns or unauthorized mass downloads.